Frequently Asked Questions

Every repair starts with a free written estimate. Labor is billed at flat-rate hours from the OEM time guide, parts are billed at retail with fleet discounts for contracted accounts, and shop supplies are capped. No surprise add-ons.

Yes. Fleets of 5 or more vehicles qualify for tiered labor and parts pricing. Contracted accounts on a Master Service Agreement get the deepest discounts, plus locked-in response times.

Retail customers pay on completion. Contracted fleet accounts qualify for Net 30 or Net 45 billing. We accept all major cards, ACH, and check.

Yes. Upload photos through our quote tool, describe the issue, and we send a written estimate within hours. Final estimate may adjust after physical inspection.

Our average turnaround is 18 hours from intake to road-ready for standard repairs. Collision and full paint jobs take 3 to 10 business days depending on parts availability and scope.

Yes for many services including PMs, brakes, alignment, AC, lighting, and minor electrical. Same-day eligibility is confirmed at intake.

Contracted fleets get real-time status in our portal. All customers get text and email updates at intake, mid-repair, and completion.

We stop work, document findings with photos, send a revised estimate, and wait for your written approval before proceeding. No hidden work, no unapproved charges.

Every repair is covered by our 1-year or 12,000-mile warranty, whichever comes first. Coverage includes parts and labor on the specific repair performed.

Call your account manager or use the portal. Most warranty work is approved on the spot and scheduled within 24 hours.

Yes. Mobile work carries the same 1-year, 12,000-mile warranty as in-shop work.

The warranty stays with the VIN, not the owner, so if a vehicle is sold during the warranty period, the new owner is still covered.

We dispatch across an 8-county Southern California footprint covering Orange, LA, Inland Empire, Riverside, San Bernardino, San Fernando Valley, Ventura, and San Diego counties with a 50-mile mobile radius from our Yorba Linda hub.

Yes. Our roadside dispatch runs 24/7, 365 days a year. Call our emergency hotline anytime.

Mobile units handle starting and charging issues, lighting, AC, brakes, hydraulics, liftgates, tire changes, jump starts, and many diagnostic calls. Heavy mechanical work, paint, and frame work require the shop.

Mobile dispatch carries a flat call-out fee plus labor. Contracted fleets often have dispatch fees waived or reduced based on their MSA.

Yes. We service commercial EV battery systems, BMS, charging hardware, and drive units. Our techs are trained on high voltage safety protocols.

Yes. We are fully CARB compliant for diesel emissions service, DPF cleaning, SCR and DEF service, and TRU reefer compliance.

Yes. Static and dynamic ADAS calibration is part of every collision repair that touches the windshield, bumper sensors, or alignment.

Talk to our fleet team. We do an onboarding call, audit your current fleet maintenance picture, design a PM plan, and put you on a Master Service Agreement.

The Fleet Program starts at 5 vehicles. Owner-operators still get great pricing and warranty, just without the dedicated account manager and portal.

Yes. We integrate with Geotab, Samsara, Verizon Connect, Motive, and others. We can also push repair data into your TMS via API.